Turning up 3 to 5 hours early, in a queue that entire time, and still missed the flight due to a poor system integration. This is what happens when the lowest bidder wins the tender.
194
whensmahvelFGC5 days ago
+33
AND being talked down by the staff and told you shoulda came earlier.
Absoutely fucked.
33
banditta826 days ago
+26
Has anyone seen a list of which airports are actually having issues with EES, it seems very hit or miss and I wouldn't be surprised if it is the same places over and over again. I've cleared in Vienna, Munich and Warsaw and never had more then a 15 min Queue Time.
26
moseley1015 days ago
+3
I assumed that this would just be in the UK, as surely travelling inside shengen doesn’t trigger this chaos
3
banditta825 days ago
+1
Not just the UK as it affects anyone entering the Schengen area. Some countries/airports seemed to be very well prepared while others seemed to not even bother to put in any effort.
1
moseley1014 days ago
+1
Yeah, but travelling inside schengen unaffected right? Just asking as my girlfriend needs to travel from Schiphol to Naples next week
1
Thurak06 days ago
+92
> According to ACI Europe, which represents airports, and A4E, which speaks for European airlines, initial reports have shown passenger waiting times of two-to-three hours at border control during peak times.
Two to three hours for passport controls *is* insane. That's not something you are prepared for as a traveller.
92
Little_View_66596 days ago
+14
I had that happen once. Spent two and a half hours waiting at passport control after flying internationally. Had a massive migraine from the flight and had to stand there thirsty and hot and desperately trying not to puke. It was grim. Now I make sure I use the bathroom and have water on me before I get to passport control, just in case.
14
kitnzkat5 days ago
+10
Yeah I'm seeing the restrooms and vending machines before passport control as a save point from now on lol
10
Little_View_66595 days ago
+2
It’s a good idea to always bring snacks and water just in case. I’ve been stuck in passport control one too many times. I also have a portable fan, and my AirPods charged so I can drown out the world if I’m trapped in paperwork limbo for any length of time. Usually none of this stuff is needed except for the water, honestly.
2
Direct-Device46856 days ago
+90
Clearly you’ve never visited the US through JFK as a foreigner.
Lisbon I’m looking at you too
Edit: confused the NY airport name
90
LaScoundrelle5 days ago
+18
Even JFK as a US national takes a long time. Heck, I think at various US airports waiting around an hour or more to re-enter the US has been normal. I was amazed when I went to Europe how fast passport control was.
18
cleanshoes305 days ago
+8
I once spent 4 hours in a border control line as US national coming into Dulles(IAD) after a direct flight from Tokyo. Needless to say, never flying in or out of Dulles ever again. That experience was the absolute worst, especially as a former cigarette smoker.
8
mrvile5 days ago
+5
I live in NYC and re-enter the country via JFK all the time. There’s an app called “mobile passport control” that allows you to basically skip the entire customs area and enter as if you had Global Entry. I’ve been using it for years and customs at JFK never takes me more than a few minutes. It’s crazy how many people don’t know about this.
5
pinkmeanie5 days ago
+2
EWR too. I actually *have* global entry and the mobile passport app is faster
2
LaScoundrelle5 days ago
+1
Interesting. I’ve never heard of this. I’ll have to check it out.
1
worety5 days ago
+1
I live in Brooklyn, so JFK is my main international airport, and I’ve never spent more than 5 minutes getting through global entry there
1
LaScoundrelle5 days ago
+2
That may be, but not everyone has Global Entry. Having to pay extra for premium public service seems like such an American thing.
2
allanbc5 days ago
+16
I went to Vegas maybe 15 years ago now, coming from Denmark. After waiting in line for what felt like eternity, but was probably more like 30 minutes, the border patrol guy asked me, with a straight face, if I would still go back to Denmark if I won a lot of money while there. The question baffled me, but I barely managed to remain composed and answer yes. I was guessing that was not the right time to joke about it, but even back then, when things in the US were infinitely better, I couldn't imagine settling down there voluntarily.
16
HotTestesHypothesis5 days ago
+14
The question itself is very arrogant because it assumes everybody, no matter they are from a rich or poor country, wants to stay in the US. According to the people who ask that question, the US is in fact the greatest country on Earth, therefore everybody wants to move there.
"I'm from Denmark. I would not want to stay here regardless of how much money I have."
14
Initial_E5 days ago
+6
I think it’s a trick question trying to catch you saying you’d be an illegal immigrant if given the chance.
6
HotTestesHypothesis5 days ago
+4
I understand the intent of the question, but the implicit assumption is that one would want to be an illegal immigrant in the US in the first place. I bet you don't get asked that question when trying to enter a poorer country where they know people aren't trying to sneak in, or any European country where they know they're not necessarily the absolute best place in the world where everyone wants to sneak into.
4
allanbc5 days ago
+5
Quite a lot of Americans do indeed think that anyone and everyone would want to live there if they could. Probably more back then, but still many. I'd say most Trump voters probably think this.
5
dunneetiger5 days ago
+4
Also in Vegas, I was asked how I would pay for my flight back if I lose all my money. I told him I already have a ticket for traveling back. He didnt look happy (this was before the new US of A).
4
allanbc5 days ago
+3
Which is a weird thing to be surprised about. I can't imagine going on a vacation without a return ticket, unless it's like backpacking or something like that.
3
AgathaClouseau5 days ago
+3
Holy shit. You are not lying about Lisbon. I spent every bit of a 3.5 hour layover in line.
3
Ok-Bookkeeper86425 days ago
+2
It took me 2 hours to get through hanoi
2
RussianHungaryTurkey5 days ago
+3
Do you mean JFK?
3
Direct-Device46855 days ago
+1
Yep, my bad
1
SuitableFan66341 day ago
+1
It even just international transit through JFK given the idea of transit doesn't exist in the US.
1
[deleted]6 days ago
[deleted]
0
Direct-Device46855 days ago
+7
Yeah I made a mistake with the AirPort name. Forgive me please
7
Irish_and_idiotic5 days ago
+4
I forgive you
4
eos45 days ago
+3
Thanks
3
A_Pointy_Rock6 days ago
+104
*All the benefits and none of the downsides!* /s
104
Montaigne3146 days ago
+11
Couple this with the jet fuel shortage
I'm sure things can only improve
11
A_Pointy_Rock6 days ago
+9
Hey, self-solving problem. Don't have to stand in hours-long customs queues if you can't afford to fly anywhere!
9
Montaigne3146 days ago
+2
Supremely Stable Genius Leader who owns a Nobel Peace Prize was playing 4D chess the whole time
2
HumanBeing73966 days ago
+7
“Have cake and eat it”
7
HopefulGuy1235 days ago
-6
Expecting basic competence from the EU is a bit much I know
-6
Broad-Lobster74706 days ago
+18
So what’s the issue ? They are taking biometric identification at all eu borders now ?
18
Geoffsgarage6 days ago
+28
Schengen borders, not EU borders. If you’re a non-EU national, then you have to give your finger prints and photo when you cross the Schengen border.
28
Primary-Juice-48885 days ago
+3
How come this takes hours?
3
Geoffsgarage5 days ago
+2
For me it took about 2 minutes. The thing that takes long is when your passport is examined by the border police. You still have to do that after you do the EES.
2
BentekesEars5 days ago
Out as well as in?
0
3133780081355 days ago
+26
The system wasn't programmed to let people leave, who had not checked in with the same system upon arrival. So manual entry, automatic exit would fail.
All the travellers landed before the system was in place. They tried to leave after it was in place. The system said they never arrived
26
narium5 days ago
+13
Absolutely insane that nobody thought of this very obvious case.
13
Little_View_66596 days ago
+2
Yeah why is this a thing? The e gates work great. Just scan your passport and go.
2
RandomBritishGuy5 days ago
+2
The rules changed, so people from outside the EU now have to do fingerprints etc first. And when the system fails, has 2-3 hour queues, that you can only join when you're told your gate 90mins before the flight, people get screwed.
So people literally couldn't just scan their passports and go if this was the first time going through since the changes.
2
ReasonsToTakeMore6 days ago
+29
I know it wasn't fully implemented yet but I flew through Bologna and Munich in March and it wasn't terrible. Doesn't feel great giving your fingerprints to a foreign country with your picture but anonymity and privacy seem to be things of the past
29
MuTron15 days ago
+28
>Doesn't feel great giving your fingerprints to a foreign country with your picture but anonymity and privacy seem to be things of the past
This is fairly normal for international travel. A couple of weeks ago was the first time I’ve given fingerprints for Uk - Schengen, but UK to US, Canada and Japan I’ve had my fingerprints scanned
28
ReasonsToTakeMore5 days ago
-21
Not for Americans it's not/wasn't. It used to be that pretty much just the Asian countries required it but it's becoming more widespread.
The sentiment is dying out as our privacy errodes but 20 years ago it was still fairly common to hear prospective travelers from the US being against going to places like China, Japan, S Korea specifically because of their fingerprint requirements when almost no other countries were doing that to Americans.
Downvotes with no responses is weird. Nothing I said was incorrect it is very recent that countries are fingerprinting Americans outside of Asia
-21
MuTron15 days ago
+42
It’s a bit rich complaining about being fingerprinted at airports when you come from one of the first countries that implemented it, since 2004
42
ReasonsToTakeMore5 days ago
+1
I didn't like us doing it either the Patriot Act was a terrible piece of legislation
1
MonsterKabouter5 days ago
+10
I was in the US recently. There, even when I was already through security for a domestic flight, the airline agents tried to take a photo of my face at the gate. Not normal where I'm from
10
ReasonsToTakeMore5 days ago
+2
Yes things are changing rapidly here unfortunately the picture taking at every airport is fairly recent they do it to domestic travelers as well
2
JustmeandJas6 days ago
+3
Same here. It wasn’t working in Poland but I tried 4+ times (4 fingers, 1 finger, wipe it with some spray… try again). The photos were painless and quick. I’m just wondering what’s changed in the last 3 weeks…
3
RhubarbAfter40086 days ago
+11
The US was so bad with this last time I travelled there that I vowed never to return if I could help it. China type shit, maybe worse since I trust China to be at least rational and bureaucratic.
11
Pristine_Zone_48435 days ago
+2
I flew through Madrid 3rd week of March and the lines were pretty big - we got there 3 hours before our flight and made it to the gate as boarding had started, took us about 2 hours to get through to the gate between check in, security checks, escalators, shuttles, etc
2
[deleted]6 days ago
+3
[removed]
3
billy_tables6 days ago
+3
Everyone who enters legally is documented, travellers from visa-free countries don't supply biometrics, but everyone else does (including those who enter illegally). So "undocumented" is a bit dramatic
3
FedBySheep6 days ago
+1
It's relatively easy to enter illegally, though.
1
billy_tables6 days ago
+1
Of course, but with what looks like around 95% of entries claiming asylum, we get most of their biometrics anyway
1
SeidunaUK5 days ago
+24
Happy Brexit
24
HopefulGuy1235 days ago
-19
Expecting basic competence at EU borders shouldn't be too much to ask.
-19
BeatTheMarket305 days ago
+17
Non-EU nationals get the same treatment, it is not a punishment.
The solution is simple and they surely know it.
17
Neeed4Weeed5 days ago
The solution is for the airports in question to sort their shit out. It’s 2026 ffs.
0
apple123456_5 days ago
+4
I was at Lisbon Airport this morning and it was absolutely shambolic. I arrived a little over two hours early for my flight and proceeded straight through securirty (no bags to check). Security was fast, but it became immediately clear that the line to use the e-gates to exit Schengen was atrocious. Things were moving glacially, people were growing frustrated, and some folks started trying to cut by going into the handicap/priority lane, which enraged a few older, outspoken Americans.
One guy threatened to start throwing elbows and a bunch of people were shouting from time to time. Eventually, the line got so long that the airport employees began waiving everyone through the non-functioning e-gates, saying, "Go, go!". We were funneled through them two two booths that had quickly been set up, where border agents were stamping passports at random, seemingly without much in the way of checks. Everyone started streaming through in a rush to make their flights.
Our flight still had 10 people missing and it ended up being delayed by \~20 minutes because they then had to spent time taking off the bags of the people who didn't manage to board.
Ridiculous and completely avoidable situation.
4
RustyPlastics5 days ago
+14
Brits are being treated like any other non EU citizen and suddenly they don't like it... I guess passport controls are just for dark skinned people
14
HopefulGuy1235 days ago
-16
Expecting basic competence at EU borders shouldn't be too much to ask.
-16
redbluemmoomin5 days ago
+8
This shite system was our idea. Yet another Brexshit bonus.
8
Radiant-Bad-23815 days ago
+2
The UK literally voted in favour of this system when still part of EU. The incompetence is fully with the UK govt. Couldn’t even come up with an actual exit strategy for years after deciding they wanted to exit.
2
Fuckkoff-5 days ago
-3
What didn't you understand about what hopefulguy said?
-3
[deleted]5 days ago
+11
[deleted]
11
RandomBritishGuy5 days ago
+1
The complaints are more around the systems at the airport not being able to cope. You could only head to the passport area when you knew your gate, which you find out 60-90mins in advance. But the queues at the passport checks were 2+ hours.
So people never had a chance to make their flight, because the implementation of the system wasn't fit for purpose.
It's less about having to do fingerprints at all, and more about missing flights because the airport screwed up the implementation.
1
HopefulGuy1235 days ago
-21
Expecting basic competence at EU borders shouldn't be too much to ask.
-21
Geoffsgarage5 days ago
+2
It’s Schengen borders not EU borders. Expecting basic reading comprehension shouldn’t be too much to ask.
2
HopefulGuy1235 days ago
+1
Ok so expecting basic competence at Schengen borders should also not be expecting too much.
1
Hirork5 days ago
+11
Oh look the consequences of our actions. That's what we get for choosing to be a third country.
11
HopefulGuy1235 days ago
-14
Expecting basic competence at EU borders shouldn't be too much to ask.
-14
Hirork5 days ago
+6
You get what you give and we gave them a massive fuster cluck that still isn't fully settled.
6
Fuckkoff-5 days ago
-2
What didn't you understand about what hopefulguy said?
-2
Sneakywulf19846 days ago
+19
Brexit means Brexit
19
Ok-Bookkeeper86425 days ago
-5
This would still happen if we were still in the EU as we were never on Schengen
-5
Firm-Exam-68925 days ago
+27
No this is not correct. EU and EEA nationals are exempt whether they are citizens of a Schengen country or not. Only 3rd country nationals are required to register. This is 100% Brexit and we can all thank the morons who voted for it.
27
Ok-Bookkeeper86425 days ago
-19
It's literally the same and a non issue for most countries lol
-19
Sneakywulf19845 days ago
+9
No you are wrong, like FFS can you not use Google
9
Ok-Bookkeeper86425 days ago
-15
You have to give your photo and prints when you visit most countries for the first time, it's a complete non issue
-15
Sneakywulf19845 days ago
+12
Not when you're travelling between fellow EU states, keep deluding yourself
12
Ok-Bookkeeper86425 days ago
-4
Once you enter Schengen there are no border checks for anyone
-4
Firm-Exam-68925 days ago
+5
The EES does not apply to EU nationals. Schengen and the EU are not the same. Iceland is in Schengen but not the EU, Ireland is in the EU but not Schengen. If the UK were in the EU there would be no need for UK citizens to queue and register for the EES. Of course the EES applies to other 3rd country nationals but most flights arriving or leaving Schengen airports do not have almost 100% 3rd country nationals on board. Many UK flights do. Hence the very long queues. It’s what the UK voted for.
5
Ok-Bookkeeper86425 days ago
-5
You have to do this when entering most countries for the first time, then after the first time you can just use the e gates. It's a complete non issue.
-5
Firm-Exam-68925 days ago
+3
Clearly it is an issue because these people missed their flight
3
Ok-Bookkeeper86425 days ago
+2
Yeah, the issue is a badly run airport
2
IntelArtiGen6 days ago
+13
> The new system obliges third-country nationals - including Britons - who enter the Schengen free travel zone to register biometric information, including facial scans and fingerprints.
Damn what a nightmare that is.
13
DreiImWeggla6 days ago
+20
Same if you want to visit US, China or Japan?
20
DigitaIBlack6 days ago
-24
I never got fingerprinted when entering the US
-24
lestofante5 days ago
+17
If you nave new digital passport, they got it already anyway
17
DigitaIBlack5 days ago
-9
Last I checked I don't have a digital passport. Or even know what that is
-9
FaultlineHC5 days ago
+9
https://en.wikipedia.org/wiki/Biometric_passport
You can read the contents of the passport using a phone with NFC; depending on the country, your ID card and driver's license will also have it.
9
DigitaIBlack5 days ago
-6
Ahh you're right. Mine doesn't have my fingerprints though.
-6
lestofante4 days ago
+1
it is mandatory to enter USA (and other country too) to have digital passport with fingerprint.
So if you non USA and have been legally in the USA in the last decade or so, guaranteed they have it.
And if zou have a digital passport, probably have that digitalized alredy
1
DigitaIBlack4 days ago
+1
Canadian passports don't store them and I think I'd remember getting fingerprinted by the US
1
lestofante4 days ago
+1
Your situation is quite unique:
I just look it up and canadian passport uses only the photo as biometric, and seems to be the only country to have a fingerprint exception to enter USA.
1
Background_Cause_9925 days ago
+6
You definitely did, or they have them on file, everyone gets the digital handprint thing and a photo/face scan. Or they had them cause you were expedited in some way
It's totally possible you didn't realize that was what the hand thing was, it can be very quick.
6
DigitaIBlack5 days ago
-1
I'm sure my face was scanned whether I realize it or not but I'm positive I was not fingerprinted
-1
Ok-Bookkeeper86425 days ago
+1
I did
1
IntelArtiGen5 days ago
-18
I'm less surprised when China does it. I'm not 100% sure the US does that for europeans. Even the facial scans? It's really intrusive imo.
-18
SomeSayDontBlink5 days ago
+12
The US has done facial scans for years. India also takes your picture and collects fingerprints.
12
rv_145 days ago
+6
They did for me
6
Sea_Awareness1506 days ago
+16
The idiots voted for it and if even one of them suffered from this along with the normal humans then, good. Clowns
16
tweeglitch6 days ago
+13
True Brit patriots should be sunning themselves on their own sh\*t-strewn beaches.
13
[deleted]6 days ago
-3
[deleted]
-3
muse_head6 days ago
+16
It is a Brexit thing. EU countries outside the Schengen area (e.g. Republic of Ireland) don't need to use EES. We wouldn't have had to use it, we'd still be using the EU e-gates as we did before.
16
popeter456 days ago
-5
Brexit didn’t make the shit IT system that is causing these issues, that’s a totally EU problem
-5
billy_tables6 days ago
+6
And the comment you're replying to is saying that if we were still in the EU we wouldn't use that IT system
6
popeter456 days ago
-3
But regardless of the UK, it’s still a buggy mess of a system that effects anybody outside the EU, such as japan, Australia, canada etc
Europe can’t blame Brexit for everything forever
-3
billy_tables6 days ago
+5
Oh mb I saw the bbc news link and all the people saying "we.." and thought this was a UK sub. Yes, this is going to suck for everyone outside the EU for a while longer. It's only sucking for the UK because of Brexit though
5
PrettyInvestigator906 days ago
Yet, you still come here.
0
sjw_76 days ago
+2
And 20m EU travellers come to the UK every year too. We cant be that bad.
2
Ok-Bookkeeper86425 days ago
-1
We can still use the e-gates lol
-1
HopefulGuy1235 days ago
-3
Expecting basic competence at EU borders shouldn't be too much to ask.
-3
dewittless5 days ago
+2
This combined with the TSA failures in America and the ongoing war in the middle east have made air travel deeply unappealing lately.
2
Winter_Criticism_2366 days ago
+2
Just went via Milan, no issues entering EU ( Canadian)
2
Maverick_18825 days ago
+2
I’m from the U.S. and I traveled from Heathrow to and from Milan Linate in January. The airport has a specific area for non-Schengen area flights and the gates are all next to one another. I don’t know how someone can say they didn’t know which gate they had to go to because there’s only that one big room with four gates and it’s the only set of gates that you have to pass through immigration to get to. I understand the wait times may have been long, but they should have known to get in the immigration line.
2
[deleted]6 days ago
-2
[deleted]
-2
Slothrop_Tyrone_5 days ago
It’s not aimed at the UK you spiteful person
0
fluffysmaster5 days ago
Cry me a river. It’s been pretty much the same experience for Europeans coming to the U.S. for years.
0
jphamlore5 days ago
So just have the UK rejoin the EU.
All is would cost is the Elgin Marbles, Gibralter, and giving up the pound for the Euro. Put a suitable lead time of 20 years or whatever so all the politicians responsible will be gone by then.
0
xX609s-hartXx5 days ago
+1
They already lost all of their pre-brexit privileges and extra deals. An instant membership would probably be possible without real problems.
1
Iamarealbouy5 days ago
+1
Denmark and Poland doesn't use Euro, so there's no need for that.
1
n1cey5 days ago
-10
This seems strange,
I've traveled all over Europe and over the last 10 years the longest I've ever waited was 45 minutes.
And that was holiday season passing through Heathrow, London. Which ranks among the top when looking at amount of international travelers going through.
Looking like either there's a lot of selection bias in the comments or something else is going ong.
-10
Confident-Climate1395 days ago
+7
Last 10 years are not relevant . Last 10 days or so are.
7
pompcaldor5 days ago
+14
> European airports and airlines said there had been significant disruption to their operations, with passengers facing long delays - in some cases missing flights - **since the EU digital border control system became fully operational on Friday.**
14
MuTron15 days ago
I used the new biometric booths at Schiphol a couple of weeks ago. It didn’t take any longer than usual then.
It will always depend on the airport. Schiphol’s a major hub. Milan’s version of London City is more likely to have issues
0
Zygoneskies5 days ago
+4
It’s a new system, did you read the article?
4
MuTron15 days ago
+2
Depends on the airport and timing. I regularly fly Luton - Schiphol and that’s pretty much always fine, but had a 2 hour wait at immigration in Hamburg once
2
kaffeekatz6 days ago
-11
Not quite sure how delays are supposed to cause vomiting
-11
New-Anybody-62066 days ago
+18
It's in the article you didn't read
> Marooned passengers told the BBC people had been vomiting and passing out in the heat
141 Comments